We want you to feel completely confident in your purchase, which is why we offer a 30-day free returns policy on all watches bought directly from us. If you’re not fully satisfied, you can return your watch within 30 days of delivery for a refund or exchange at no additional cost.
Items must be returned in their original condition, unworn, and with all original packaging and accessories included. Once your return is received and inspected, we will process your refund to the original payment method as quickly as possible. For help starting a return, simply contact our support team and we’ll guide you through the process.
Customer care
We want ordering a Nomadic watch to feel as considered as the watch itself. Here’s everything you need to know about delivery, returns and what happens after you place your order.
Free shipping is available on Nomadic watch orders, with tracked delivery so you can follow your order once it leaves us.
Changed your mind? No problem. Eligible orders can be returned within the returns window, provided the watch is unworn and in its original condition.
Once your order has been dispatched, you’ll receive tracking details so you know exactly where your watch is.
Delivery
Once your order is placed, our team will prepare your watch for dispatch. When it leaves us, you’ll receive a shipping confirmation with tracking details.
Delivery times can vary depending on your location, the product ordered and whether the watch is in stock or part of a limited production run. If your order includes a pre-order, special project or limited release, the estimated delivery timing will be shown on the product page or order updates.
Returns
If your order is eligible for return, the watch must be returned unworn, undamaged and in its original packaging with all included accessories, paperwork and protective materials.
Returns may not be accepted if the watch has been worn, resized, damaged, marked, altered or returned without its original packaging and contents.
To start a return, contact the Nomadic team with your order number and we’ll guide you through the next step.
Condition
Please keep the watch box, outer packaging, paperwork, warranty information, spare links, straps, tools and any accessories that arrived with your order.
Returned items need to arrive back with us safely and in the same condition they were sent. To start a return, contact the Nomadic team with your order number and we’ll guide you through the next step.
Limited releases
Some Nomadic watches are produced in limited numbers or released as special projects. These orders may follow a different delivery timeline from in-stock watches.
Where this applies, we’ll communicate the expected timing as clearly as possible on the product page, by email or through order updates.
Delivery timing depends on your location and whether the watch is currently in stock. Once dispatched, you’ll receive tracking details by email.
Eligible orders can be returned within the returns window, provided the watch is unworn, undamaged and returned with its original packaging and contents.
Returned watches must be unworn and in original condition. If a watch has been worn, resized, damaged or marked, the return may not be accepted.
Pre-orders, special projects and limited releases may have different delivery timelines and returns processes. The expected timing will be shown on the product page or shared through order updates.
